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Frequently Asked Questions

Frequently Asked Questions

Discover one-, two-, and three-bedroom apartment homes at The Asher at Sugarloaf, where spacious layouts, designer kitchens, walk-in closets, and private patios or balconies create a home designed for both comfort and convenience. Spend your days enjoying the resort-style saltwater pool, fitness studio, resident lounge, and pet-friendly amenities that elevate everyday living. Ideally located in Lawrenceville, you'll have easy access to shopping, dining, entertainment, and employers.

Homes do not include private yards; however, each home comes with a private patio or balcony. Residents can also enjoy our well-maintained community courtyards.

We offer agent-guided tours (Monday to Saturday). Please contact the leasing office to schedule your appointment, or simply book your tour online based on your availability.

Applying is easy! Start by visiting our Floor Plans page and selecting a layout you love. Then, choose an available apartment home to apply online or in person through the leasing office. Our team is here to guide you through each step and ensure a smooth application process.

Applicants must provide 2 months' pay stubs, offer letters, tax statements, or bank statements as proof of income. All income documents must be uploaded as PDFs within the application. Everyone 18 years or older is required to complete an application and upload a valid government-issued ID.

Applicants must demonstrate a gross monthly income of at least 3 times the rent.

No. Subleasing is not permitted.

Yes. Renter’s insurance is required.

Residents will receive a renewal notice 75 days in advance. Residents can access their portal to review renewal options, make their selection, and sign lease documents.

Yes. Our community does have an affordable housing component. Please reach out to the leasing office for additional details and restrictions.

Yes. Our community charges an application fee and an administration fee. We also participate in a deposit alternative program. Please contact the leasing center for additional details.

No. While we do not provide move-in assistance services, our team is happy to offer recommendations or guidance where possible.

To break your lease, we require a 60-day notice and a lease-break fee that is equal to 1 month of rent along with any applicable concession paybacks.

Residents are required to provide a 60-day written notice before moving out.

Residents must submit a 60-day written notice and forwarding address before move-out. Residents are responsible for shutting off utilities, fully vacating and cleaning the apartment, and returning all keys, remotes, and fobs to the office.

Final account statements are processed within 3 days of move-out, and all charges and/or refunds are provided to you in accordance with your lease agreement.

This property requires Zero Deposit at lease signing with a subscription to the LeaseLock waiver program for a monthly fee.

Water, sewer, and trash are billed separately, though charges appear on your rent ledger each month. Valet trash and Internet are also billed at a flat rate monthly in addition to your base rent.

Upon move-in, residents are enrolled in our monthly internet package through Comcast for a fee.

All rent payments are made online through the BILT Rewards portal. Residents can make one-time payments or set up recurring payments for added convenience using a debit card, credit card, or checking account. We also offer flexible payment options through FLEX, allowing eligible residents to split rent payments into smaller installments. Residents must apply directly through FLEX, and participation is subject to FLEX approval. If a resident violates the guidelines of BILT or FLEX, the resident will be required to pay rent with certified funds.

Review the cost estimator for a list of current fees on our floor plans page on our website.

Complimentary parking is available for residents. Spaces are not assigned and are offered on a first-come, first-served basis.

There is no parking fee.

No. There are no restrictions on overnight guests.

Yes, we have EV charging stations on-site that are managed through a third-party vendor. The fee for usage is billed directly through the vendor at the time of use.

Yes. We are a pet-friendly community. For details on our pet policy, please speak to one of our on-site associates.

Yes. We require a one-time fee per pet and a monthly fee per pet. For additional details on our pet policy, please contact the leasing office.

Breed and weight restrictions apply. For additional details on our pet policy, please call the leasing office.

We feature a dedicated on-site dog park, providing a convenient and welcoming space for your pets to play and enjoy the outdoors.

Enjoy a welcoming community with resort-style amenities, including a pool, fitness center, clubhouse, dog park, playground, and pet spa, plus convenient services like on-site management and maintenance.

Each apartment home is designed with features that support a comfortable and elevated living experience. Features may include open-concept layouts, in-home laundry, and connected garages in select units. For a full list of in-home features, please visit our website.

Each apartment home features an in-unit washer and dryer.

No. There is no designated bike storage.

Yes, and there is no need to activate any separate accounts. Our homes are set up as part of your move-in.

Packages are delivered to our Amazon Hub.

Yes. Explore the community and floor plans through our Virtual Tour page link: https://www.theasherga.com/virtualtour

No. Furnished homes are not available.

Our community is conveniently located near shopping centers, grocery stores, restaurants, schools, parks, and major highways, making it easy for residents to access everyday necessities, entertainment, and local attractions such as the Gas South District. For additional local highlights, please visit our website.

Our community is conveniently located near shopping centers, grocery stores, restaurants, schools, parks, and major highways, making it easy for residents to access everyday necessities, entertainment, and local attractions. For additional local highlights, please visit our website

We are served by the Gwinnett County School District.

Creating a sense of community is important to our team! We host monthly resident events and offer exclusive partnerships with local businesses to enhance the community experience.

Yes. Quiet hours are observed daily from 10 PM to 6 AM in accordance with local noise ordinances.

During business hours, noise concerns can be reported to the leasing office by phone or email. After hours, reports can be directed to our after-hours answering service.

We are a non-smoking community.

Maintenance requests can be submitted through the resident portal, email, or by phone.

Emergency issues are addressed immediately, such as flooding, air conditioning failures in extreme conditions, and electrical problems. Non-emergency calls are handled within 24 to 48 hours.

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Our team is always ready to answer your questions.